This Privacy Policy explains how we collect, use, and protect personal data across Sentient Spire QCS™ (core platform), Sentient Spire Advisory, Sentient Spire Exposure Intelligence, and Sentient Spire Mobile Solution. We comply with GDPR, PDPA (Malaysia), and other applicable laws.
Data We Process
- Account information (name, email)
- Operational telemetry (logs, device metadata)
- Support interactions (tickets, emails)
We do not intentionally process special category data.
Purposes & Legal Bases
- Service delivery (Contract)
- Security & fraud prevention (Legitimate interests)
- Communications (Legitimate interests/Consent)
International Transfers
If data is transferred outside the EEA, we rely on the EU SCCs (2021/914) and additional safeguards.
Retention
We retain data only as long as necessary for the purposes described and then delete or anonymise (typical log retention: 180 days).
Your Rights
You may request access, rectification, deletion, restriction, portability, or object to processing. Submit requests via privacy@xyberteq.com or our online form at /privacy/request.
Cookies
We use essential and analytics cookies. Non-essential cookies are set only after consent through our cookie banner.
Security
Encryption in transit/at rest, role-based access control, monitoring, and incident response protect data.
EU Representative & DPO
- EU Representative (Art. 27): to be confirmed (will be published here after appointment)
- Data Protection Officer: privacy@xyberteq.com
Changes
We may update this policy; the newest version will be published at /legal/privacy-policy.